To say that 2020 has been a challenging year for everyone is an understatement. The last six months have brought an enormity of difficulties and change to both the world…
The COVID-19 pandemic changed the way and the pace of how we work. If you are like me, my primary focus during the first few weeks of the pandemic was…
To see if malls are truly dying, we took a deeper dive at two of Los Angeles' newest and hottest retail locations, Century City and Palisades Villages. A few highlights…
There’s a great line courtesy of Albert Einstein where he was quoted as saying, “If I had an hour to solve a problem and my life depended on the solution,…
Take a closer look at the importance of creating a positive retail experience and how to gather qualitative metrics on your customer experience.
The phrase “surprise and delight” is often an overused cliché by executives from retailers and brands alike in relation to their newest customer offerings. Most times, though, the new offering…
Amidst the holiday festivities last week, a nugget of information set off small fireworks in the world of retail which outlined Walmart’s mounting ecommerce losses, courtesy of Recode’s Jason Del…