How leading retailers keep their promise (times)

There’s an old saying that goes: “always keep your promises if you want to keep your customers.” Okay, maybe we’ve paraphrased just a bit — but if you take the adage about keeping your promises to keep your friends, the same applies in retail to meeting your promise times with customers.

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Groceryshop 2021: Three takeaways from Day 2

There’s no hangover here in Vegas despite the year plus layoff from large, in-person interactions in the world of retail. After wrapping up a content-packed first day we moved into the second day of the conference where we tried to capture new themes that emerged.

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Groceryshop 2021: Three takeaways from Day 1

There’s an odd comfort to the restart of the conference circuit in Las Vegas after a year and a half of the pandemic – and many cancelled events – which signals some return to normalcy. In that spirit, like in past years, we aim to provide a quick recap of some key themes we heard throughout the day to pass along to readers unable to attend.

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