LEAD · TRANSFORM · GROW
We drive transformation and accelerate growth
Navio, or nao in Old Spanish, was the primary ship used by the early explorers from Spain and Portugal during the Age of Discovery. Their design made them ideal for navigating to unknown territories and through uncharted waters. Just as those ships carried their voyagers on to new lands, The Navio Group helps our clients navigate and improve workplace and productivity challenges, helping them perform better and succeed in today’s competitive business environment.
We believe analysis and insight gathering is critical to transformation efforts because it’s the foundation and vision from which strategy operates.
The formula is simple: come up with key questions and answer them with a mix of numbers, market knowledge and customer experiences.
The insights that follow paint a clear customer value proposition, identify opportunities, and outline the changes needed within the business.
Critical initiatives go to top executives.
What comes with it is a sea of materials, communication needs, cross-functional engagement, and follow-ups…all on a timeline of “ASAP”…on top of the daily management of the business.
Organizations tend to forget: Management capacity is a finite resource.
Our work focuses on leading cross-functional programs powered by a small, agile team of talented individuals who work alongside existing teams.
Business management pioneer, Peter Drucker, often said “You can’t manage what you can’t measure” and we firmly believe in this idea. With a transformation a weekly email or pulse check just does not cut it.
If a company’s vision will be realized, it needs the organization engaged and measuring “engagement” is tricky.
While an excellent customer experience does not immediately translate to the bottom line, it does foster the gift that keeps on giving: loyal customers. There is little doubt that as the digital revolution continues and customers crave more from their interactions with companies, a winning strategy will hinge on good customer experience.
One way successful businesses do this is through the identification of gaps in team collaboration through a Customer Correction tool that allows teams to find opportunities and cooperate to improve where disconnects may be occurring and resolve issues before they impact customers.
“[The firm] has single handedly set up our team’s entire daily and monthly reporting infrastructure. The tools you have built are simple but robust, efficient to update, easy-to-use and self-explanatory.”
“[The firm] is an A player. They understand their fields of expertise and [were] very easy to work with. They are timely and deliver on their commitments.”
“[The firm] has done a fantastic job with my project, and have delivered in a variety of ways. They certainly know which team member has which strengths and utilize those people strategically in the right areas. I will definitely use them in the future, and I highly recommend them.”
“This was the first time we hired consultants, however, after our last conversation my CEO commented hiring [the firm] was the best decision we made this year.”