LEAD · TRANSFORM · GROW
We drive transformation and accelerate growth
Navio, or nao in Old Spanish, was the primary ship used by the early explorers from Spain and Portugal during the Age of Discovery. Their design made them ideal for navigating to unknown territories and through uncharted waters. Just as those ships carried their voyagers on to new lands, The Navio Group helps our clients navigate and improve workplace and productivity challenges, helping them perform better and succeed in today’s competitive business environment.
With multi-disciplinary expertise across our team members from technology to store management, we help build and lead programs to drive transformations and fuel growth. Our agile team identifies areas of opportunity and then leads cross-functional programs working with existing teams.
Approach
ANALYSIS & INSIGHTS
We believe analysis and insight gathering is critical to transformation efforts because it’s the foundation and vision from which strategy operates.
The formula is simple: come up with key questions and answer them with a mix of numbers, market knowledge and customer experiences.
The insights that follow paint a clear customer value proposition, identify opportunities, and outline the changes needed within the business.
BUILD & DRIVE
Critical initiatives go to top executives.
What comes with it is a sea of materials, communication needs, cross-functional engagement, and follow-ups…all on a timeline of “ASAP”…on top of the daily management of the business.
Organizations tend to forget: Management capacity is a finite resource.
Our work focuses on leading cross-functional programs powered by a small, agile team of talented individuals who work alongside existing teams.
MEASURE
Business management pioneer, Peter Drucker, often said “You can’t manage what you can’t measure” and we firmly believe in this idea. With a transformation a weekly email or pulse check just does not cut it.
If a company’s vision will be realized, it needs the organization engaged and measuring “engagement” is tricky.
As seen in:
Recent blog posts
What we’ve learned after one year: The times they are a-changin’…
As we, at The Navio Group, celebrate our first anniversary we took the time to reflect on what the last year has taught us. There are some practical things we would answer, particularly as it relates to our regular travel:…
The Importance and Value of the Customer Experience
While an excellent customer experience does not immediately translate to the bottom line, it does foster the gift that keeps on giving: loyal customers. There is little doubt that as the digital revolution continues and customers crave more from their interactions with companies, a winning strategy will hinge on good customer experience.
Leveraging your company’s greatest asset to improve the customer experience
One way successful businesses do this is through the identification of gaps in team collaboration through a Customer Correction tool that allows teams to find opportunities and cooperate to improve where disconnects may be occurring and resolve issues before they impact customers.
Recap from Grocery Shop
One quote from the conference that stayed with us came from Wayne Duan, the VP of eCommerce for Constellation Brands: “Brands must not fall for FOMO and instead embrace JOMO.” While “FOMO” translates to the fear of missing out, “JOMO”…
Three observations from Day 2 of Grocery Shop
Brands must prioritize their digital initiatives. In a world where everyone has FOMO, the ‘Fear of missing out,’ brands must embrace JOMO, the ‘Joy of missing out.’ Falling into the fear of missing out is a temptation for brands today…
Three observations from Day 1 of Grocery Shop
Brands and retailers are moving convenience beyond just availability and usability In a world in which consumers can have anything delivered to their house or office within hours, brands and retailers whose value-add was “convenient locations” or “ready to eat”…