Shoptalk 2022: Day 2 Recap

Day Two of Shoptalk 2022 delivered for attendees unable to get together over the past two years with several standing room only sessions throughout the day. Similar to day one, we’ll do our best to summarize the key themes throughout the sessions we attended as we mentally prepare for the third and final day

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Shoptalk 2022: Day 1 Recap

The earliest experience with delivery services for folks of a certain generation was pizza delivery. What was more exciting than seeing your delivery person walk up to the door with your favorite pie, piping-hot from the insulated delivery bag and just in time for that play-off game or rental movie?

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“BORIS”: Use your stores to optimize customer returns

Whether you ordered the wrong size or it’s the wrong product entirely, the inability for us to examine physical products, before purchasing them online, as we shop digitally more than ever, is causing more frequent returns; in fact, over the past year the total return rate increased from 10.6% to 16.6% for total retail sales.

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