The earliest experience with delivery services for folks of a certain generation was pizza delivery. What was more exciting than seeing your delivery person walk up to the door with your favorite pie, piping-hot from the insulated delivery bag and just in time for that play-off game or rental movie?
The earliest experience with delivery services for folks of a certain generation was pizza delivery. What was more exciting than seeing your delivery person walk up to the door with your favorite pie, piping-hot from the insulated delivery bag and just in time for that play-off game or rental movie?
Those of us old enough to remember the pre-iPad days of yore when something as simple as a prize in your breakfast cereal, like a decoder ring, was a momentous occasion, perhaps revealing the Trix rabbit’s mystery message
If you’re a fan of HBO’s hit Silicon Valley, a parody on tech culture, you’ll likely remember “Action Jack” Barber’s famous Conjoined Triangle of Success framework that he proudly references…
Whether you ordered the wrong size or it’s the wrong product entirely, the inability for us to examine physical products, before purchasing them online, as we shop digitally more than ever, is causing more frequent returns; in fact, over the past year the total return rate increased from 10.6% to 16.6% for total retail sales.
How do you spend your limited money? It’s an eternal question for most executives when considering where to spend capital to drive the business forward. Our research shows that – at least for most retailers – the simple act of continuously increasing investments is actually the most important path to driving your growth.
There’s an old saying that goes: “always keep your promises if you want to keep your customers.” Okay, maybe we’ve paraphrased just a bit — but if you take the adage about keeping your promises to keep your friends, the same applies in retail to meeting your promise times with customers.