To see the post-COVID impact on high-traffic malls, we visited the Mall of America in Minneapolis, MN, to spot key insights.
A few highlights and takeaways:
- Mall vacancies and tenant turnover continues post-pandemic (even in high traffic malls like the Mall of America)
- Design and look & feel are important to an elevated customer experience and brand perception
- Niche retailers and DTC players are testing brick-and-mortar concepts to engage customers
- Continued focus on health and wellness – as well as offerings such as office space – are still being tested post-pandemic
