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As we sit in the afterglow of yet another great year of Shoptalk, we wanted to put proverbial pen to paper to some of the key themes that emerged over the...

Greetings from the second full-day at Shoptalk. We’ll cover three themes from today’s sessions. For those interested in the prior day’s recap please...

Greetings from the desert oasis of Las Vegas, Nevada – a welcome respite for those of us in the Midwest and Northeast who have gone through what has been...

As we, at The Navio Group, celebrate our first anniversary we took the time to reflect on what the last year has taught us.

While an excellent customer experience does not immediately translate to the bottom line, it does foster the gift that keeps on giving: loyal customers. There is little doubt that as the digital revolution continues and customers crave more from their interactions with companies, a winning strategy will hinge on good customer experience.

One way successful businesses do this is through the identification of gaps in team collaboration through a Customer Correction tool that allows teams to find opportunities and cooperate to improve where disconnects may be occurring and resolve issues before they impact customers.

One quote from the conference that stayed with us came from Wayne Duan, the VP of eCommerce for Constellation Brands: “Brands must not fall for FOMO and instead embrace JOMO.”…