Shoptalk – Day 2

Greetings from the second full-day at Shoptalk. We’ll cover three themes from today’s sessions. For those interested in the prior day’s recap please...

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Shoptalk – Day 1.5

Greetings from the desert oasis of Las Vegas, Nevada – a welcome respite for those of us in the Midwest and Northeast who have gone through what has been...

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The Importance and Value of the Customer Experience

While an excellent customer experience does not immediately translate to the bottom line, it does foster the gift that keeps on giving: loyal customers. There is little doubt that as the digital revolution continues and customers crave more from their interactions with companies, a winning strategy will hinge on good customer experience.

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Leveraging your company’s greatest asset to improve the customer experience

One way successful businesses do this is through the identification of gaps in team collaboration through a Customer Correction tool that allows teams to find opportunities and cooperate to improve where disconnects may be occurring and resolve issues before they impact customers.

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Recap from Grocery Shop

One quote from the conference that stayed with us came from Wayne Duan, the VP of eCommerce for Constellation Brands: “Brands must not fall for FOMO and instead embrace JOMO.”…

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