There is little doubt that as the digital revolution continues and customer crave more from their interactions with companies, a winning strategy will hinge on good customer experience.
A principal section of retail that has fallen prey to market forces is the “category killer.” In an age of endless aisle, hyper-convenience, and so many upstart brands, the market needs less apprehension and more definitive category leadership from these specialists.
With companies no longer able to claim convenience as their calling card, a company must deliver at least one of three core concepts.
Most analysts and observers of the retail space are not quite ready to declare the once dominant category-killer dead, however the financial picture is causing distress. We ask the obvious questions: what happened and how can it be fixed? We then outline solutions to aid the recovery.
So, the follow-up becomes how can leaders think through the approach to talent and create a strategy to execute against and build company value? We identified three key ways leaders and organizations can address to build a sustainable advantage. As Michael Scott from The Office says, "You need to play to win. But you also have to win to play."
Originally posted on Loup Ventures Written by Carlos Castelán with Andrew Murphy In recent years, companies in the retail and consumer goods space have touted “business transformations” – a cue to analysts…
A common question asked of many sr. level executives today is, “What keeps you up at night?” It evokes an image of a haggard executive bolting up in bed at…