Whether you ordered the wrong size or it’s the wrong product entirely, the inability for us to examine physical products, before purchasing them online, as we shop digitally more than ever, is causing more frequent returns; in fact, over the past year the total return rate increased from 10.6% to 16.6% for total retail sales.
How do you spend your limited money? It’s an eternal question for most executives when considering where to spend capital to drive the business forward. Our research shows that – at least for most retailers – the simple act of continuously increasing investments is actually the most important path to driving your growth.
There’s an old saying that goes: “always keep your promises if you want to keep your customers.” Okay, maybe we’ve paraphrased just a bit — but if you take the adage about keeping your promises to keep your friends, the same applies in retail to meeting your promise times with customers.
What if you could predict the future or, at least, forecast a retailer’s stock performance? Predicting the future might be far-fetched but recent research at The Navio Group indicates a…
As the bright lights of Groceryshop fade away, we took some time amid the whirling of the slot machines and the laughter at the craps tables to put together a quick recap of what we heard over the three plus days of the conference.
There’s no hangover here in Vegas despite the year plus layoff from large, in-person interactions in the world of retail. After wrapping up a content-packed first day we moved into the second day of the conference where we tried to capture new themes that emerged.
There’s an odd comfort to the restart of the conference circuit in Las Vegas after a year and a half of the pandemic – and many cancelled events – which signals some return to normalcy. In that spirit, like in past years, we aim to provide a quick recap of some key themes we heard throughout the day to pass along to readers unable to attend.