The Retail Leader’s Agenda for 2020
There’s a great line courtesy of Albert Einstein where he was quoted as saying, “If I had an hour to solve a problem and my life depended on the solution,…
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Why Your Retail Business Needs to Focus on Customer Experience
Take a closer look at the importance of creating a positive retail experience and how to gather qualitative metrics on your customer experience.
Why customers are running to select stores
The phrase “surprise and delight” is often an overused cliché by executives from retailers and brands alike in relation to their newest customer offerings. Most times, though, the latest offering…
The secret to successful retail transformations
Amidst the holiday festivities last week, a nugget of information set off small fireworks in the world of retail which outlined Walmart’s mounting ecommerce losses, courtesy of Recode’s Jason Del…
Situational strategy: How to stop tariffs from tariff-ying your customers
This month's announcement that the Trump Administration would be raising tariffs to 25% on $200 billion worth of goods will have a significant impact on retailers across the country. Investors…
Why Cashless Retail is Facing Major Backlash
Many businesses already offer these methods, but only a few restrict clients to paying solely through a cashless system.
Situational strategy: lululemon’s new selfcare launch
The power of competitive intelligence as a “hack” to jumpstart innovation or product launches is immense. To get more specific on this concept, we look at a topic that has been in the news: the launch of lululemon’s new selfcare line.
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